L E A F Y W I N G S
Chennai, India
+91 90429 12977

Policy Overview:

At LeafyWings Technology, we strive to ensure complete satisfaction with our IT services and software products. However, we understand that circumstances may arise where a refund or cancellation is requested. This policy outlines the conditions under which refunds are granted and the process for requesting them.

Custom Development Services (Web, App, Software):

Our custom development services are structured around milestone-based progress. The refund rules for these services are as follows:

  • Discovery and Planning Phase: Once the discovery phase (including SRS documentation and wireframing) has commenced, the initial deposit is 100% non-refundable.
  • Design and Development Milestones: Payments made upon the completion and approval of specific milestones (e.g., UI/UX Design, Beta Release) are non-refundable. These payments represent the allocation of human resources and technical costs already incurred.
  • Project Cancellation: If a Client chooses to cancel a project before completion, they are liable for all work performed up to the point of cancellation. Any remaining balance of the advanced payment, minus the cost of work done and a 15% administrative fee, will be returned.
  • Post-Delivery: Once the final source code or application has been handed over and signed off, no refunds will be issued under any circumstances.

SaaS Product Subscriptions:

Our SaaS (Software as a Service) products are provided on a subscription basis:

  • Monthly/Annual Billing: Subscriptions are billed in advance. You may cancel your subscription at any time; however, LeafyWings Technology does not provide prorated refunds for the remaining period of the current billing cycle. Access to the service will continue until the end of the paid period.
  • Automated Renewals: It is the User's responsibility to cancel their subscription before the next renewal date. Refund requests for "accidental renewals" will only be considered if requested within twenty-four (24) hours of the transaction, provided no data has been processed or exported during that period.

Non-Refundable Items and Services:

The following costs are strictly non-refundable as they involve third-party disbursements:

  • Domain name registration and renewal fees.
  • Third-party API credits (e.g., SMS, Email, WhatsApp API credits).
  • Purchased third-party assets (e.g., premium themes, stock images, or specialized plugins).
  • Cloud hosting and server setup fees once the server has been provisioned.
  • Emergency support or one-time bug fixation services.

Grounds for Refund Consideration:

LeafyWings Technology may consider a partial or full refund only under the following specific conditions:

  • A complete failure to deliver the agreed-upon services due to internal technical limitations of LeafyWings Technology.
  • Double payments made due to a technical error in our payment gateway.
  • Unauthorized transactions (subject to verification by the bank and payment processor).

Refund Request Process:

To request a refund, you must follow these steps:

  1. Submit a formal request in writing to billing@leafywings.com within seven (7) days of the transaction or milestone dispute.
  2. Include your Invoice Number, Project Name, and a detailed explanation of the reason for the refund request.
  3. Our billing team will review the request and respond within five (5) business days.

Processing and Timeline:

Approved refunds will be processed within ten (10) to fifteen (15) business days. The refund will be credited back via the original payment method used. Please note that banks and payment gateways may take additional time to reflect the amount in your account.

Policy Amendments:

LeafyWings Technology reserves the right to modify this Refund Policy at its discretion. Any changes will be updated on this page and will apply to all subsequent transactions.