Most PPC Accounts Aren't Broken — They're Unmanaged
Set up once, never revisited
Campaigns built for a market that has since changed. Costs rise, competitors enter and exit, and the structure underneath stays exactly as it was on launch day.
Broad match with no negative discipline
Budget spread across terms nobody chose, because nothing was ever excluded. The search terms report usually shows exactly where it went.
Conversion tracking that was never verified
The single most common thing an audit finds broken. When tracking is wrong, every "result" reported on top of it is a guess presented as a number.
Landing pages that don't match ad intent
The ad promises one thing and the page delivers another. That mismatch quietly inflates cost-per-click long before anyone notices the spend.
Reports that count clicks, not customers
Spend and clicks get reported because they are easy to report, not because they answer the question the business actually has: what did a qualified lead cost?
Only ever the last 30 days
A monthly snapshot with no trend behind it, so a slow decline over two quarters looks like a normal month every single month.
What Changes When Someone Is Actually Accountable
- Qualified traffic faster than organic search alone can deliver it
- Budget spent on buyers rather than browsers, because the targeting was chosen rather than inherited
- Clear cost-per-lead visibility, so the number you compare against is a real one
- Landing pages matched to the intent of the ad that sent the click
- Campaigns that improve month over month instead of running set-and-forget
- A second opinion on an existing account before you commit further spend to it
Full-Funnel Paid Search & Paid Social Management
Google Search Ads
Keyword research, ad copy, bid strategy and Smart Bidding configuration for the high-intent searches where someone is already looking for what you sell.
Google Shopping & Performance Max
Product feed setup and Performance Max campaigns spanning Search, Shopping, Display, YouTube and Gmail from one structure — configured with per-channel reporting, so spend by channel stays visible instead of disappearing into a single blended number.
Google Display & Remarketing
Visual campaigns and remarketing sequences that stay in front of the visitors who didn't convert the first time, which on most sites is nearly all of them.
YouTube Ads
Video campaign strategy and setup for awareness and demand generation, where the goal is being known before the search happens rather than winning the click today.
Meta Ads (Facebook & Instagram)
Audience targeting, creative testing and budget management across Meta's platforms, for demand you have to create rather than capture. The organic side of those same platforms — content, cadence and community — is social media marketing.
LinkedIn Ads
B2B lead generation, recruitment and account-based targeting — recommended where the value of the audience genuinely justifies LinkedIn's higher cost per click, and not by default.
Microsoft (Bing) Ads
Often lower-competition, lower-cost coverage of search traffic Google Ads alone never sees. Rarely the main channel, frequently the cheapest incremental one.
Landing Page Alignment
Every campaign is reviewed against where its traffic actually lands. A mismatched destination is treated as a campaign problem, not somebody else's project — and when the page itself is the bottleneck, that is landing page development.
Strategy Before Spend
Target audience
Who you are actually trying to reach, described specifically enough that a targeting decision follows from it.
Search and platform intent
What someone is doing when they see your ad. Intent on a search result and intent mid-scroll are not the same buyer, and the same creative will not work on both.
Competitive landscape
Who else is bidding, on what, and how that shapes what your budget can realistically buy in this market.
Budget-to-goal ratio
Whether the budget can gather enough data to reach the stated goal. If it cannot, we say so before the campaign runs, not after the money is gone.
Conversion definition
What counts as a conversion, agreed in advance. Half of PPC disagreements are really disagreements about this.
Tracking plan
How each of those conversions will be measured, and how we will know the measurement is right.
Landing page fit
Whether the destination page can convert the traffic being sent to it — assessed before spend, because the click is the part you pay for either way.
Account-first, not campaign-first
A new campaign is only as good as the account structure underneath it. Existing accounts get audited for structure, wasted spend and tracking accuracy before anything new is built on top of them.
What We Check Before Touching Your Budget
- Account and campaign structure
- Conversion tracking accuracy — the single most common thing found broken
- The search terms report: what is actually triggering your ads
- Negative keyword coverage
- Quality Score and ad relevance
- Whether the bidding strategy fits the goal it was set for
- Budget pacing, plus geographic and device targeting
- Landing page-to-ad message match
- Historical performance trend, not just the last 30 days
We Use Automation. We Don't Outsource Judgement to It.
Clean conversion data
Automated bidding optimises toward whatever you told it a conversion is. Tell it wrong and it will optimise toward the wrong thing with great efficiency.
The right audience signals
Automation needs a starting point. Which audiences, which first-party data, which exclusions — those are still decisions somebody has to make.
Creative variety
Automated campaign types test combinations rather than versions. They can only test what they were given, so the range of assets supplied is now part of the strategy.
Account structure
How campaigns are split determines what the algorithm can learn separately and what it blends together. Structure is a lever automation does not touch.
Fewer manual levers, not fewer decisions
Automated bidding can improve results, and it also removes controls managers used to rely on. That makes strategy, tracking quality and creative testing matter more now, not less.
Which is why the audit exists
Automation is only ever as good as what it is given to work with. Checking what it has been given is the first thing worth doing on any account.
If It's Not Tracked Correctly, the Rest Doesn't Matter
Campaign spend
What went out, by campaign and by platform, reconciled against what the platform billed.
Impressions and clicks
The base layer. Useful for diagnosing reach and relevance, and close to useless on its own as a measure of success.
Conversion rate
How much of the traffic you paid for did the thing you defined as a conversion — the first number that says something about the landing page rather than the ad.
Cost per lead
The figure most businesses actually manage against, and the one that only means something once tracking has been validated.
Cost per qualified lead
The more honest version. A campaign generating cheap leads that never qualify is not a cheap campaign, and separating the two changes what you optimise toward.
Lead-to-customer and return on ad spend
Reported where attribution genuinely allows it and where revenue data exists — and left out, rather than estimated, where it does not.
No Dashboards You Can't Question
- What changed in the account this month, and the reasoning behind each change
- What a lead cost, against the goal agreed at the strategy stage rather than a moving target
- Which campaigns and search terms earned their spend, and which wasted it
- What is not working, stated as plainly as what is
- What is planned next, and what it is expected to change
- The underlying platform data, whenever you want to check any of the above yourself
The Click Is Only Half the Job
The page is the bottleneck
Right traffic, wrong destination. A campaign-specific landing page built around one ad's promise usually beats sending paid traffic to a general page that has to serve everyone.
The whole site is the bottleneck
When every page converts poorly rather than one, that is not a campaign fix. A website redesign is the honest recommendation, even though it is the slower answer.
There is no real site yet
Ads pointing at a thin or unfinished site burn budget teaching you something you could have known first. Business website development comes before the campaign, not after it.
The store is the bottleneck
For Shopping and Performance Max, the product feed and the checkout matter as much as the bid. That work sits with ecommerce website development, and we would rather fix it than bid around it.
PPC That Fits How You Actually Sell
Local service businesses
Where the conversion is a call or an enquiry, geography does most of the targeting work, and a wasted click is a click from outside your service area.
B2B companies
Long consideration cycles, small qualified audiences and a real gap between a form fill and a signed deal — which is exactly why cost per qualified lead matters more here than cost per lead.
Ecommerce stores
Shopping and Performance Max campaigns, where the product feed is half the campaign and return on ad spend is measurable rather than inferred.
Healthcare and appointment-based businesses
Where the conversion is a booking, not a sale. We built Medix, our own hospital appointment platform — so what happens after the click, and whether it can be tracked at all, is a conversation we have with specifics rather than optimism.
SaaS and software companies
Demo requests and trial signups, where the tracked conversion sits early in a funnel that keeps going long after the ad platform stops watching.
Not sure which of these you are
Then the audit is the right starting point rather than a proposal. Defining the conversion properly changes more about a campaign than choosing the platform does.
From Audit to Accountable Campaign
Audit
Review the existing account, or the starting position if there isn't one, against the checklist above.
Strategy
Define goals, budget allocation across platforms, targeting and what counts as a conversion.
Tracking Setup
Verify or build conversion tracking before any spend increases on top of it.
Build
Construct campaigns, ad groups, creative and audiences against the agreed plan.
Launch
Go live with the agreed budget and monitoring already in place.
Optimize
Ongoing bid, budget, creative and targeting refinement based on real performance data.
Report
Transparent reporting against the goals set in step two, not a generic template.
What a PPC Engagement Delivers
- An account and campaign audit with specific findings
- A strategy document covering goals, platforms and budget allocation
- Campaign build across the agreed platforms
- Conversion tracking setup and validation
- Creative and ad copy direction
- Landing page recommendations, whether or not we build them
- Ongoing bid and budget management
- Monthly reporting in plain language
- A quarterly strategy review
We Manage PPC the Way We'd Want It Managed for Us
Auditing before spend recommendations
Nobody gets a budget proposal from us before the account has been looked at. Recommending spend on a structure you have not examined is guessing with someone else's money.
Honest reporting, including the bad months
A report that only ever contains good news is not a report. When something is not working, that goes at the top rather than in a footnote.
Landing pages, SEO and tracking under one roof
Not outsourced. When the audit finds the page rather than the campaign is the problem, the fix does not have to wait behind another company's ticket queue.
Tracking verified before it is trusted
Every number in every report rests on the tracking underneath it. Validating that first is the cheapest thing on this page and the most commonly skipped.
We will say when PPC is not the gap
Sometimes the honest answer is that the site cannot convert paid traffic yet, or the budget cannot gather enough data to learn anything. Taking it anyway would be the easier call.
Plain language over jargon dashboards
Impression share and Quality Score matter, and they are not what you asked for. The report answers the question you actually have, then shows the working.
Is Paid Search the Right Move Right Now?
You need traffic now, not in three to six months
Paid search buys visibility immediately. That is the one thing it does that no amount of good organic work can do quickly.
You have a clear, trackable conversion goal
A call, a form, a booking, a sale. If nobody can say what a success looks like, no bidding strategy can optimise toward it.
Your site can actually convert paid traffic
The click is the part you pay for regardless of what happens next. A page that converts poorly makes every click more expensive, not fewer.
You can sustain a real test
Enough budget over enough time to gather meaningful data. A few days of spend produces noise, and decisions made on noise are worse than no decisions.
PPC Management Built Around Your Budget, Not Ours
- Flat monthly fee — a fixed management fee regardless of what you spend on ads. Predictable, easy to budget for, and common on smaller or newer accounts where a percentage would be too small to cover the work.
- Percentage of ad spend — the fee is calculated as a percentage of your monthly ad budget, so it scales with the account. Common once spend is substantial. Worth knowing that it aligns the agency's revenue with your spend rather than your results, which is a reason to ask what happens when the right recommendation is to spend less.
- Hybrid — a lower flat base plus a smaller percentage of spend. Often the best fit for a growing account, because it covers the fixed work at low spend without scaling punitively as the account grows.
What Our
Clients Say
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