Managed IT Services That Mean Somebody Actually Owns Your IT
Helpdesk, devices, servers, cloud, backups and the day-to-day running of the systems your business depends on — handled by one team, with the scope and the coverage agreed in writing before anything starts.
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IT Rarely Fails Suddenly. It Fails Slowly, Then All at Once.
Nobody actually owns it
The person who set everything up left, or moved on to a different job inside the business. Things still work, but nobody is responsible for them, and nobody has been for a while.
IT only gets attention when it breaks
Every hour spent on IT is spent under pressure, on the worst possible day, by whoever is nearest. Nothing ever gets improved, because there is never a calm moment to improve it in.
Backups run, but nobody has restored one
A backup nobody has ever restored from is a belief, not a plan. The day it matters is a bad day to find out which of the two you had.
Access is never taken away
People join and get added to everything. People leave and get removed from the things somebody remembered. Nobody can produce a list of who can currently reach what.
Updates happen when somebody remembers
Patching is not a schedule, it is a mood. The machines used least — which are often the ones quietly running something important — are the ones that get updated least.
No inventory, so no answers
What hardware do you own, what is it running, what subscriptions are you paying for, and which of them is nobody using? A surprising number of businesses cannot answer any of the four.
What Changes When Someone Is Actually Responsible
- One place your team reports a problem to, instead of asking whoever looks least busy
- A written record of what you own, what it runs, and who can reach it
- Updates, access changes and backups happening on a schedule rather than on a reminder
- Restores that have actually been tested before the day you need one
- Problems noticed by monitoring before they are reported by a frustrated employee
- A predictable monthly cost in place of an unpredictable emergency one
The Systems Your Business Runs On, Looked After Properly
IT Helpdesk & User Support
One route for "I can't log in", "this won't print", "my laptop is crawling" and the hundred other small things that quietly cost a team hours a week. Requests get logged, tracked and closed rather than remembered.
Device & Endpoint Management
Laptops and desktops set up consistently, kept patched, and configured the same way for everyone — so a new starter is a routine job rather than an afternoon of improvisation.
Server & Infrastructure Management
The servers and systems everything else depends on: capacity, updates, configuration, health, and the unglamorous housekeeping that keeps them from becoming an incident.
Cloud Infrastructure Management
Running what you already have in the cloud — resources, access, configuration, availability and the cost of it. Deciding what should move there in the first place is technology consulting.
Backup & Disaster Recovery
Backups that run to a schedule, and restores that get tested to one. This is the service our homepage has listed since long before this page existed, and it has a section of its own below.
Network & Connectivity
The connectivity your office and your remote staff depend on — firewalls, remote access, and the network configuration that decides whether working from home is fine or a daily argument.
Email, Accounts & Access
Business email and productivity accounts, joiners and leavers, permissions and multi-factor authentication. We work with the platforms you already run rather than telling you which one you should have picked.
Monitoring & Alerting
Watching the things that give warning before they fail — disk space, backup jobs, service availability, certificate expiry — so the first person to know is us rather than your customer.
Documentation & Asset Inventory
A maintained record of what you own, what it runs, what it costs and who has access. The least exciting item on this list, and the one clients notice most when they have never had it.
Why There Is No Response Time Printed on This Page
The hours we cover
Set against how your business actually operates. A single-shift office and a business running a late shift six days a week do not need the same cover, and should not pay for the same cover.
What counts as urgent
Priority levels defined and agreed before there is an incident, so nobody is negotiating the severity of a problem while it is happening.
How your team reaches us
The channels agreed at the start, and who in your business is authorised to raise what. Vague reporting routes are the reason issues sit unreported for days.
What happens when it escalates
Where a problem goes when the first response has not resolved it, and at what point you get told rather than finding out.
What is included, and what is billed
The line between the retainer and separately quoted work, written down. Hardware purchases, projects and migrations are usually the other side of it, and you should know that on day one.
Who you actually deal with
A named point of contact who knows your setup, rather than a fresh explanation of your business to whoever picks up.
What We Look At Before Quoting Anything
- What you actually have — devices, servers, cloud services and the subscriptions attached to them
- Who currently looks after it, and what happens when that person is unavailable
- Backups: whether they run, what they cover, and whether a restore has ever been tested
- Access and accounts, including anyone who has left and can still reach something
- Patching and update status across the machines and systems in use
- What is monitored today, and what would fail silently until somebody noticed
- The single points of failure — one machine, one login, one person — that a business rarely sees from inside
- What documentation exists, and how much of your setup lives only in somebody's head
Managed IT, Maintenance, Audit and Consulting Are Four Different Things
Maintenance & Support is the software
Applications, websites, the code and the database behind them, deployments, integrations and new features. Our maintenance & support service covers that, including the server an application runs on and the backups of its data. This page covers the estate around it — the people, devices, accounts and infrastructure your staff use to do their jobs.
An IT audit is a point in time
An IT audit establishes what shape your infrastructure, security, cloud and operations are in right now, and produces a written report with findings and priorities. It is the right starting point when you are taking something over, or when somebody needs evidence rather than reassurance. Managed IT is who then acts on those findings, every month, instead of the report going in a drawer.
Consulting decides what the estate should be
Technology consulting is the strategy layer: the roadmap, what to move to the cloud and when, security and compliance direction, and where the technology should be in three years. Managed IT is what runs it in the meantime. Where an engagement with us is already setting that direction, this service executes against it rather than quietly writing a second strategy you pay for twice.
The Security Work That Actually Belongs in Day-to-Day IT
Patching on a schedule
Operating systems and the software actually in use, updated to a rhythm instead of when a machine nags somebody enough times.
Access that matches who works here
Joiners get what they need, leavers lose it the same week, and permissions get reviewed rather than accumulating for years.
Multi-factor authentication, properly rolled out
Enabled everywhere it can be, including the accounts people forget — the shared mailbox, the domain registrar, the billing login.
Endpoint protection that is actually running
Installed, updated and reporting on every machine — rather than licensed for forty devices and running on twenty-eight of them.
What this is not
This is not penetration testing, a security operations centre, or compliance certification. We do not offer those and will not imply we do — the honest version is that this closes the ordinary doors, and a specialist tests the walls.
Where compliance belongs
If you need to meet a standard or satisfy a client's security questionnaire, that direction sits with technology consulting and the evidence with an IT audit. Managed IT keeps the day-to-day in a state where those conversations are shorter.
A Backup Is Only Real Once Someone Has Restored From It
- Agreeing what actually has to survive — and what does not, because backing up everything equally is how the important things get lost in the noise
- Automated, scheduled backups rather than a job somebody runs when they remember
- More than one copy, and not all of them in the same place as the thing they are protecting
- Monitoring the backup jobs themselves, because a backup that silently stopped six weeks ago is worse than none, having also removed the worry
- Scheduled restore tests, with the result reported to you — the item almost everybody skips
- A written recovery plan naming who does what, in what order, and who gets told
- Agreeing up front how much data you can afford to lose and how long you can afford to be down — the two questions that decide what the rest of this costs
You Should Be Able to See What You Are Paying For
What was raised and what was resolved
The requests that came in, what happened to them, and which ones are still open. The open list matters more than the closed one.
The problems that keep coming back
Recurring issues named as recurring, because five tickets about the same laptop is not five incidents — it is one unsolved problem being billed five times.
Patch and update status
What is current, what is behind, and what is behind for a reason — some machine that cannot be updated without breaking something you depend on.
Backup and restore-test results
Not just whether jobs ran, but when a restore was last actually tested and what came back. This is the one nobody asks for until the week they need it.
Capacity and what is running out
Disk, licences, ageing hardware and anything approaching a limit — flagged in the month there is still time to plan, not the month it stops.
The risks we have not fixed
Including the ones you decided not to spend on. Leaving them off the report would make the report look better and be worth less.
The Businesses This Is Usually Right For
You have staff, but no IT person
Enough people that IT problems cost real money, not enough to justify hiring someone whose whole job is looking after them.
You have outgrown the one person who knows everything
It worked when there were twelve of you. It is now a risk with a face, and everyone including them knows it.
Multiple locations, or fully remote
The moment IT stops being something you can walk over to and look at, informal arrangements stop working almost immediately.
You hold data you cannot afford to lose or leak
Client records, financial data, health information. The consequences of a bad week are not measured in inconvenience.
Something is changing
A new office, a move, a merger, or an IT provider who has just given notice. These are the enquiries that arrive with a deadline attached, and they are worth having early.
Not sure which of these you are
Then the assessment is the right first step rather than a proposal. What your IT actually needs is a finding, not an assumption.
From Nobody Owning It to Somebody Owning It
Assess
Review the estate against the checklist above and agree what is in scope, what is not, and what the coverage looks like.
Document
Build the inventory and the access map, so what you own and who can reach it stops living in one person's memory.
Stabilise
Fix what is actively broken or actively risky first, before improving anything that merely could be better.
Secure
Patching brought up to date, access corrected to match who actually works there, multi-factor authentication rolled out.
Protect
Backups configured to the agreed scope, and a restore tested rather than assumed.
Monitor
Alerting put on the things that give warning before they fail, so the first sign is not an employee complaining.
Support
The helpdesk runs against the agreed coverage, with requests logged, tracked and closed.
Review
Regular review of what broke, what is ageing, what is costing more than it should, and what to plan for next.
What a Managed IT Engagement Delivers
- A helpdesk your team can reach, within agreed coverage
- An asset inventory and an access map, kept current
- Managed devices, servers and cloud resources
- Scheduled patching and update management
- Joiner, mover and leaver handling for accounts and access
- Backups running to an agreed scope, with tested restores
- A written recovery plan
- Monitoring and alerting on the systems that matter
- Vendor and supplier liaison, so chasing an internet provider is not your job
- Regular reporting in plain language, and a named contact who knows your setup
A Software Company Looking After Your IT, Which Cuts Both Ways
We understand the software you depend on
Most IT providers stop at the operating system. When the problem turns out to be the application, the database or the integration behind it, that is work we already do rather than a referral to somebody else.
The assessment is a real assessment
It comes out of the same practice as our IT audit service, so what you get back is findings and priorities rather than a proposal with a survey stapled to the front.
Scope and coverage in writing, first
Before the engagement, not after the first argument about whether something was included. It is the most boring commitment on this page and the one that prevents the most trouble.
Reporting that includes what we have not fixed
Open risks and deferred work go in the report, including the items you chose not to spend on. A report showing only good news is a report nobody can act on.
We will tell you when you do not need us
Some businesses genuinely do not need a managed IT retainer, and the section below says exactly which ones. Selling one anyway would be easy and would not survive the first renewal.
Chennai-based, working the way you work
The same team across development, support and IT, in your timezone, on your working week.
When Managed IT Is the Wrong Thing to Buy
Your only IT is a website and a shared inbox
Then there is no estate to manage. What you probably want is maintenance & support for the site itself, at a fraction of the cost of this.
You need one specific thing fixed
A migration, a server problem, an office move. That is a project with an end, and pricing it as an ongoing retainer would suit us and not you.
You already have a capable IT team
Then the useful conversation is co-managed: we cover what they cannot get to, or the areas nobody has had time for. An IT audit is usually the better place to start than a support contract.
You need certified compliance
If a client or a regulator needs a formal certification, we are not the ones who issue it and will not pretend otherwise. Direction on getting there is technology consulting; the evidence of where you stand today is an IT audit.
Three Ways This Gets Priced, and Which One Suits You
- Per user — a monthly figure for every person supported, regardless of how many devices they use. Predictable, and usually the fairest when your team works across a laptop, a phone and a desktop each.
- Per device — priced on what is being managed rather than who is using it. Tends to suit businesses with shared machines, or with more equipment than staff.
- Fixed scope — an agreed monthly fee for a defined set of systems and responsibilities. Suits an estate that does not neatly divide into users or devices, such as one built mostly around servers and cloud infrastructure.
What Our
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